Placing Requests for Assistance in Incident IQ
Placing Requests for Assistance Ø
When requesting assistance, please be specific as to what is occurring to the best of your ability.
- State what equipment you are having a problem with, i.e.: your laptop, a desktop, media computer, Smartboard, CPS units etc. or any combination.
- Print problem sending to a print/Xerox. Please state from where you are trying to print and to what printer. Ø
Please include only one problem/and or scheduled computer lab use in a request. Do not place several unrelated problems in one call. Ø
All requests (with the exception of unlocking students/and or passwords – see below) must be placed through “Incident IQ” and not an email. Ø
Please make sure you review the messages from Incident IQ. I will often need a response and will place extra information in the subject window. Click on the URL to respond to these requests.
Problem type (icon) – Requests on Incident IQ
Sapphire Use: Software/Sapphire
eLearning/Google Docs Use: Software/Issue Not Listed
Classroom/Office Phone Use: Hardware/Desk phone
Laptop cart Scheduling Use: Mobile Workstation/any laptop cart/other issues
Laptop damage Use: Mobile Workstation/Any laptop brand/other issues
Computer Lab/Scheduling Use: Other requests/ Issues not listed
If you need to reset a password or you are locked out of your computer, please call 60221 or e-mail me at margaret.little@casdonline.org.